Returns

Return Policy

At Swerve, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to make your return process as easy and straightforward as possible.

Return Period

You have 30 days from the date of delivery to return items purchased from our online store. We understand that it can sometimes take a bit of time to decide if a product is right for you, so we offer this generous return period.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original condition, unused, and in the same packaging as when it was received.
  • All tags, labels, and accessories must be intact and undamaged.
  • For health and hygiene reasons, certain items such as [list specific products, e.g., earrings, swimwear, or personal care items] are non-returnable if they have been opened or used.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Log in to your Shopify account:https://shopify.com/83546014000/account

  2. Navigate to your order history.

  3. Select the order containing the item you wish to return.

  4. Follow the provided instructions for initiating a return request.

Return Shipping

The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method and keeping your shipping receipt for your records.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Exchanges

If you would like to exchange an item, please initiate a return as outlined above, and then place a new order for the item you desire. This helps ensure that you get your desired product as quickly as possible.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer support team at sales@theswervebrand.com or 954.998.658. We're here to help you with any inquiries or concerns.

Thank you for shopping with us at Swerve. Your satisfaction is our priority, and we are dedicated to providing you with an exceptional online shopping experience.